Frequently Asked Questions

PayFastChat helps businesses manage customer chats, bulk messages, scheduled reminders, appointment bookings, Google Calendar sync, support conversations, and payments from one platform.

Any business that needs to communicate with customers, manage appointments, send reminders, or collect payments can use PayFastChat.

Use the Get Started or Login option on the website, enter your account details, and follow the on-screen steps to access your dashboard.

Go to the chat area, select or create a customer conversation, choose the connected messaging number, and send your message in real time.

Yes. PayFastChat is designed to keep customer conversations organized in one inbox so your team can respond quickly and track recent messages.

Yes. New messages appear in the chat experience as conversations update, helping you keep customer communication fast and smooth.

Yes. You can send bulk messages to a list of customers for announcements, reminders, promotions, or follow-ups.

Use the bulk upload option, add your customer list in the supported format, review the imported rows, and send the message after confirming the details.

PayFastChat shows failed rows or validation issues so you can correct missing phone numbers, invalid details, or formatting problems before sending again.

Yes. You can create a message, choose the recipients, select a future date and time, and let PayFastChat send it automatically.

After scheduling or sending, PayFastChat shows status details so you can review successful deliveries, pending messages, and any failed attempts.

Yes. Appointment reminders can be prepared for later delivery so customers receive timely updates before their booking.

Open the calendar or integration option, choose Google Calendar, sign in with your Google account, and allow the required calendar permissions.

Google import brings calendar events or appointments into PayFastChat so you can manage bookings and reminders from the platform.

Google export sends PayFastChat appointments or booking details to your Google Calendar so your schedule stays updated across tools.

Customers can open your booking link, choose an available slot, enter their details, and submit the appointment request.

Yes. You can review appointment requests, approve bookings, edit details, and manage upcoming appointments from the appointment tools.

Booking links give customers a simple page where they can select a time without needing direct access to your internal dashboard.

Use the support page or support chat widget to describe your issue. Include clear details so the team can help faster.

Yes. PayFastChat includes live support chat so you can ask questions, report issues, and get help while using the website.

Yes. When available in the support chat, attach screenshots or files that show the issue, error message, or account details needed for troubleshooting.

PayFastChat lets businesses manage payment setup, accept customer payments, and keep payment activity connected with customer workflows.

Open the payment section to review past transactions, payment status, and related account or credential details.

First check whether money was deducted from the customer account. If it was not deducted, try again. If it was deducted but still shows failed, contact support with the transaction details.